1. Is my business eligible for a rebate?
2. If I am not happy with the products, will you replace them?
3. Can I do it myself?
4. Can I change the time of my appointment?
5. Are there any costs I need to pay for?
6. Do I need to buy what the assessor recommends?
7. Who will come to my home?
8. Do I have to change the energy provider I use?

Is my business eligible for a rebate?

There is a range of Federal and State Government rebates available. The eligibility of these rebates depends on what energy conservation or generation activities you are undertaking. Refer to Rebates & Incentives for more information. Visit and contact us on 1300 511 875 to find out more about eligibility.

If I am not happy with the products will you replace them?

All products come with a product guarantee and these guarantees are specific to each product. The Green Guys team will work with you to ensure you are satisfied and happy with your product.

Can I do it myself?

No you can not. By using The Green Guys Group, you get access to qualified and experienced assessors and installers who are able to identify energy saving options and provide guaranteed quality installations.

Can I change the time of my appointment?

Yes you can. Once you are aware that the agreed time is not longer suitable, please call 1300 511 875 and quote your reference number to arrange a new time.

Do I need to buy what the assessor recommends?

No you do not. However at The Green Guys Group we are in the continued pursuit of quality and service excellence so the products we recommend are based on a range of strict quality and safety guidelines.

Do I have to change the energy provider I use?

No, you will not need to change the energy provider, however you may want to consider alternative sources, eg green or renewable energy.