POL 010 v3.0
- Our commitment to protecting your privacy
- Collection of personal information
When we refer to personal information, we mean information from which your identity is reasonably apparent. The personal information we hold about you may also include credit card information. Whenever it’s reasonable and practicable to do so, we only collect information about you that comes directly from you. We may also collect personal information from suppliers, contractors and third-party service providers who operate our business such as contact details, account details and personal information that is publicly available. The personal information we may collect about you includes your full name, email address, phone number, date of birth, address, account details, occupation, and any other information we may need to identify you. We do not generally collect sensitive information about you without your consent. Sensitive information may include information regarding: racial or ethnic origins, political or religious beliefs, sexual preferences, membership of professional or trade associations or unions, health information, or criminal convictions.
- Why we collect your personal information
We only collect personal information about you which is reasonably necessary:
(a) to assess your application in relation to your account to purchase our services and products;
(b) to consider requests for access to our online resources and other approaches you make to us;
(c) for the purposes of direct marketing or to send promotional materials regarding our services and products;
(d) for feedback on our products and services for market or other research purposes;
(e) for you to be updated and included in any offers we may make for our new products and services; and
(f) to maintain your contact details and other relevant information that enables us to serve you more effectively in relation to our products and services.
- How we hold your personal information
We hold personal information in electronic form. We have reasonable commercial standards of technology and operational security procedures in place to protect all information provided from misuse, disclosure and unauthorised access. We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia. We may also store and maintain any content that you provide using the Website, including postings on any blogs, webinars, forums, and other social media applications and services that we may provide.
- Use of personal information
We only use and disclose personal information about you for the purpose for which it was disclosed to us. For example, we may from time to time use your personal information:
(a) to provide information about products and services which we expect may be of interest to you;
(b) to inform you of new products, services, or events;
(c) to manage your request and to customise and improve the Website and related services offered to you;
(d) that you post in our blogs and forums for marketing purposes including our web marketing; or
(e) data (that does not include your personal information) about your experience and feedback regarding our services and products, such as user success stories and testimonials for statistics, research and marketing purposes. We do not sell personal information to other organisations to allow them to do this.
- Blogs, forums and other social media
- Our disclosure of your personal information
We may disclose your personal information:
- to other organisations that are involved in managing or administering the products or services that we deliver including third-party suppliers;
- to associated businesses that may want to market products and services to you;
- to companies that provide information and infrastructure systems to us;
- to anybody who represents you, such as lawyers and accountants;
- to anyone, where you have provided us consent;
- where we are authorised to do so by law;
- to investors, agents or advisers, or any entity that has an interest in our business;
- organisations that provide products or services used or marketed by us; or
- to your employer, referees or identity verification services.
- prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
(2) you have consented to us making the disclosure.
We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us. By providing information through the Website or to us, you are consenting to the disclosure as described above.
You may access your personal and sensitive information that we hold about you at any time.
Users who have any problem accessing their personal information or user profiles, or would like to request a copy of their personal information should contact our Privacy Contact Officer at email:
Depending on the type of request that you make we may respond to your request immediately. Otherwise, we usually respond to you within seven business days of receiving your request. We may need to contact other entities to properly investigate your request. There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious. An explanation will be provided to you if we deny you access to the personal information we hold about you.
- Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. We may request that you inform us if any of your personal information changes. If you wish to make any changes to your personal information, you may contact the Privacy Contact Officer. If you have created a user profile, you may access your user profile, correct and update their details, or unsubscribe at any time. If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days. We may need to consult with other entities as part of our investigation. If we refuse to correct the personal information, we will provide you with our reasons for not correcting the information.
- Log information and cookies
(a) identify you;
(b) authenticate your details;
(c) track and record the programs you viewed and when you viewed them; and
(d) collect aggregated data.
- Website measurement software
Website measurement software is used to assist in tracking traffic patterns to and from our Website, anonymously surveying users of the Website. The software information such as the number of unique visitors, how long these visitors spend on the Website when they visit, and common entry and exit points into and from the Website. The information is collected and aggregated by us and/or our service provider to assist us in our analysis of our Website.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Privacy Contact Officer at:
Privacy Contact Officer
The Green Guys Group Pty Ltd
2/176 Euston Rd, Alexandria, NSW 2015
Telephone: 1300 511 875
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our Privacy Contact Officer you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.
- This policy may be updated from time to time
We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. We will make every effort to communicate any significant changes to You via email or notification via the Website. Your continued use of the Service will be deemed acceptance of any amended Policy.